> ## Documentation Index
> Fetch the complete documentation index at: https://docs.megapot.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Refund Policy

Because Megapot is onchain, refunds are limited. However, we will assist with payment issues when a ticket purchase does not complete successfully.

## Eligible for refunds or assistance

We can help complete purchases or issue refunds for failed payment attempts, including:

* Overpayments or underpayments
* Bridging or swapping issues
* Token conversion failures
* Transactions that did not result in ticket purchases

## Not eligible for refunds

* Successfully purchased tickets (all sales are final)
* Deposits or wallet top-ups
* Completed swaps or bridges
* Purchases or withdrawals blocked or rejected due to KYC or provider compliance decisions

## Processing

Refunds may take up to 3 business days to process. All refunds are issued in USDC on Base. Refunds or purchase assistance will only be sent from [**megapot-refunds.eth**](https://basescan.org/address/0x9B40b91DF44ee34C918D10EDF6388B703731476b) (0x9B40b91DF44ee34C918D10EDF6388B703731476b).

**Megapot will never ask you to send funds to receive a refund.**

## Contact

Please contact us at [https://megapot.io/support](https://megapot.io/support) or [support@megapot.io](mailto:support@megapot.io). Include your wallet address and transaction hash (if available) so we can investigate quickly.


This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.